Yes. Guest checkout is available: email + delivery address + payment, that's all. You can create an account afterwards if you want to track your orders later.

If the order hasn't been shipped yet (usually within 2-4 hours of purchase), email info@easycondom.ch with your order number. Once it's shipped, you'll need to wait for delivery and then use the 14-day return policy.

No minimum. For really large orders (more than 50 units of the same product), we can give you a quote with a sliding scale discount — just drop us a line.

Yes, digital gift cards (10 / 25 / 50 / 100 CHF) that we send by email. See gift cards.

In Switzerland: 24-48 working hours via Swiss Post (PRIORITY). Ordered before 2 PM on a working day, shipped the same day. For the EU (FR, DE, IT, AT, BE, NL, ES): 3-5 working days.

4.90 CHF everywhere in Switzerland, or free for purchases over 40 CHF. For the EU, 12 EUR or free for purchases over 80 EUR. See details.

Yes, Post.ch Priority +3 CHF for guaranteed 24-hour delivery. Selectable at checkout.

Yes, just enter the PO box or PickPost address in the address field at checkout. Swiss Post will notify you when the parcel arrives.

You'll receive an email with the tracking number as soon as it's shipped. Otherwise, go to our tracking page with your order number.

If it's been more than 5 working days without delivery in Switzerland (10 days for the EU), email us with your order number. We'll open a claim with Post.ch and resend a parcel if necessary.

Yes, 14 days after receipt, as per Swiss law. The product must be sealed / unopened. Start a return.

For hygiene reasons (condoms, lubricants, intimate hygiene, STI tests, etc.), no — the packaging must be intact. If the product is faulty or incorrect, we'll exchange or refund it exceptionally — just drop us a line.

For a standard 14-day return: it's at your expense (~5 CHF via Swiss Post). For a faulty product or an error on our part: we'll cover everything.

Once the return is received and validated, we'll refund you within 14 days to your original payment method. Your bank might add 1-3 days depending on your issuer.

TWINT (Switzerland), Visa, Mastercard, American Express, PayPal, PostFinance Card, Apple Pay, Google Pay. Everything is secured with SSL + 3D Secure.

Not at the moment. As our average basket size is under 50 CHF, we haven't found it adds much value. If you're interested, let us know, and we'll look into it.

Yes. We never have access to your card number — Shopify Payments + Stripe handle everything with PCI-DSS Level 1. 3D Secure authentication for EU cards.

Yes, the confirmation email contains a detailed summary. For a formal PDF invoice (useful for business accounting), email us with your order number.

Yes, all displayed prices include 8.1% Swiss VAT. No surprises at checkout.

Yes, 100%. Neutral box or envelope, no mention of "easycondom", no external logo. The shipping label shows "In a Box Sàrl" as the sender — totally neutral.

"EASYCONDOM" or "IN A BOX SARL" depending on your bank. No description of the contents.

The email subject is "Confirmation order #1234 — easycondom.ch". The sender's name may appear in the email list. If you want maximum discretion, use a dedicated email address.

Swiss Post will attempt delivery once, then leave it at the post office/PickPost. You'll receive a collection notice. You can also request "leave with neighbour" at checkout — but for discretion, we recommend PickPost.

Our "Find Your Size" tool will calculate it for you in 30 seconds. You measure the circumference halfway up when erect, the tool gives you the nominal width and shows you the corresponding models.

Always the larger of the two. Too loose is still more comfortable than too tight. If you're really unsure, grab a My Size or Mister Size assortment pack.

Yes, up to 69 mm nominal width (My Size 69 / Mister Size 69 / Trojan Magnum / Durex XXL). If even 69 mm is a bit snug, email us, and we'll look for 70+ mm on order.

Water-based or silicone lubricant. Absolutely avoid oils (coconut oil, Vaseline, lotion) which degrade latex in minutes. Our complete guide.

Water-based only. Silicone-on-silicone degrades. Look for "sex toy compatible" lubricants in our descriptions.

SKYN (polyisoprene), Manix Skyn, Durex Real Feel, Fair Squared latex-free. See our latex-free selection.

Track your orders, 1-click re-purchase, saved addresses, referral code, history. Not mandatory, but useful if you order regularly.

Login page → "Forgotten password". You'll receive an email with a secure link to reset it.

In compliance with nLPD: email info@easycondom.ch with your account email. We'll delete it within 30 days (except for legal accounting retention obligations of 10 years, in pseudonymised mode).

Unsubscribe link at the bottom of every email. Immediate effect. You can also manage your preferences from your account.